Job Description

Southeast Radiation Oncology Center is growing, and we need people to join our team who are committed to serving patients and our client practices. We are actively seeking a full-time Patient Experience Specialis t to join our team at Southeast Radiation Oncology Center in Juneau, Alaska.

As a Patient Experience Specialist, you will serve as the primary point of contact for patients undergoing treatment and work closely with both providers and staff. Your role will involve providing empathetic support to individuals facing a cancer diagnosis and assisting those currently receiving treatment. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all.

At our center, we believe in caring for our team as well as our patients. We offer a healthy work-life balance so you can thrive both personally and professionally. The ideal candidate is someone who brings a positive, friendly attitude and a genuine passion for patient care, as well as the ability to work effectively in a fast-paced, team-oriented environment.

Essential Duties and Responsibilities

• Support healthcare providers in delivering patient care within a collaborative care team model
• Schedule appointments
• Travel and authorization coordination
• Independently obtain and organize necessary medical records for patient charts
• Ensure smooth appointment flow and maintain daily schedule organization
• Manage patient calls and follow-up communications
• Complete environmental service tasks as needed
• Work recall task list for patient follow-ups
• Organize incoming and outgoing faxes
• Organize and coordinate our local patient house
• Other duties as assigned 

Other Expectations/Skills

• A collaborative approach to assisting clients and staff.
• Self-motivated with the ability to solve problems.
• Reliable and extremely trustworthy.
• Ability to maintain confidential and meticulous records.
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite or related software.
• Exceptional organizational skills and attention to detail.
• Adaptability and willingness to remain flexible when changes occur

• High School Diploma (or equivalent)
• Minimum of one year of experience in a medical office preferred
• Proficient in keyboarding and administrative tasks, including strong spelling, proofreading, and grammar skills
• Proficient in Microsoft Office Suite

Physical Demands and Work Environment: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Ability to lift/carry up to 25 pounds.
• Ability to sit/stand for long periods of time.
• Good manual dexterity with the ability to perform repetitive hand/wrist motions.
• Requires mastery of complex language, comprehension, reasoning, and analytical skills typically found in mid to high-level work. 
• Typical clinic environment
• Moderate noise levels

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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