Account Manager Job at Globalli, Remote

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  • Globalli
  • Remote

Job Description

Key Responsibilities

Client Relationship Management

  • Own a portfolio of client accounts as the primary point of contact
  • Build and maintain strong long-term client relationships to drive retention
  • Serve as a trusted advisor on global payroll and HR tech solutions
  • Act as the voice of the customer internally across product and operations teams

Account Growth & Retention

  • Identify and execute upsell and cross-sell opportunities
  • Drive account retention and manage churn risk proactively
  • Develop and execute structured account plans using standardized playbooks
  • Support renewal discussions and commercial continuity

Solution Delivery & Client Success

  • Understand client workforce and business needs
  • Recommend tailored solutions across payroll and compliance services
  • Ensure clients are maximizing value from the Globalli platform
  • Support onboarding continuity and product adoption where needed

Account Performance & Reporting

  • Track account health, usage, and satisfaction metrics
  • Maintain accurate CRM records ( HubSpot or equivalent)
  • Conduct regular business reviews with clients
  • Provide insights on risks, trends, and expansion opportunities

Cross-Functional Collaboration

  • Partner with Implementation, Product, Support, and Sales teams
  • Coordinate resolution of client issues and escalations
  • Share client feedback to support product and service improvements

Client Enablement & Support

  • Support client training and platform adoption
  • Assist with workflow optimization and best practices
  • Resolve issues in coordination with internal teams

Qualifications

  • 3–7+ years in Account Management, Customer Success, or Client Services
  • Experience in SaaS , HCM , global payroll, HR technology strongly preferred
  • Proven track record managing and growing B2B client relationships
  • Strong relationship management and client communication skills
  • Ability to manage multiple accounts in a fast-paced environment
  • Commercial acumen with a focus on retention and expansion
  • Strong problem-solving and proactive ownership mindset
  • Experience with CRM systems ( HubSpot preferred)
  • Familiarity with payroll, global employment, or HR tech platforms is a plus
  • Comfortable working with account data and reporting metrics

Preferred Qualifications

  • Experience in high-growth SaaS or startup environments
  • Exposure to global payroll or cross-border employment models
  • Multilingual capabilities

This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.

Job Tags

Full time

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